Política de frete

Domestic Shipping Policy

Shipment processing time

All orders are processed within 6-10 business days because of the Holiday Season. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

The Magi's Store ships to addresses within the U.S., U.S. Territories !

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

 

Customs, Duties and Taxes

The Magi's Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

International Shipping Policy

 

We offer international shipping to any country FedEx ships to. To see if your country is on the list, please check it here >> https://www.fedex.com/en-br/home.html

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Magi's Store is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from EconIcom (PrintTech) which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@printtech.freshdesk.com or support@iconecom.com  with your name and order number, and they will look into it for you.

 

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@printtech.freshdesk.com or support@iconecom.com  with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@themagisstore.com.